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We challenge our customers to find better pricing on MRI/CT parts support. If we have the part in our inventory, we promise we can match or beat our competitors pricing over 99% of the time.
Terms and Conditions
Property of Sound Imaging
Parts Limited Warranty Policy
All parts, unless stated otherwise, are shipped with a 30 day limited warranty against material defect. This limited warranty is provided in lieu of any other warranties, express or implied, including any implied warranty of fitness or use. The warranty expressly excludes any malfunctions, failures or other problems caused by or related to improper installation, use or maintenance, installation or use in an environment or at a site not in compliance with original equipment manufacture ("OEM") specifications, or other circumstances and conditions that failure to comply with OEM specifications. The warranty is limited to repair or replacement of the defective part, or refund of the purchase price for such part, at Sound Imaging Inc.'s option. Any warranty claim must be made, by written notification to Sound Imaging Inc., within 30 days of shipment of the defective part from Sound Imaging Inc. to you. Any defective part subject to a warranty claim must be received by Sound Imaging Inc. within 14 business days of provision of written notification of the warranty claim; otherwise, you will be billed the replacement part price, in addition to the full price of the item not promptly returned. In the rare instance any warranty claim is issued, it is the sole responsibility of the customer to pay for (1) the shipping of the replacement part from Sound Imaging, Inc. to the specified shipping location provided by the customer and (2) the shipping of the defective part from the original location listed on the Purchase Order (PO) to Sound Imaging Inc. (8390 Miramar Place, Suite A, San Diego, CA 92121).
Exchange Policy
For all exchanges, the exact part, in repairable condition, must be shipped back to Sound Imaging Inc unless otherwise agreed upon in writing prior to shipping. The exchange part must be received by Sound Imaging Inc within 14 business days from the initial shipment date from Sound Imaging Inc to you; otherwise, you will be billed the exchange part price, in addition to the full price of the exchange item not promptly returned.
If the part you send to Sound Imaging Inc is not the exact part, or is not in repairable condition, Sound Imaging Inc will ship such part to you. Upon your receipt of the returned part, you will have 5 business days to ship back to Sound Imaging Inc the exact, repairable part; otherwise, you will be charged the full price of the part not promptly returned, in addition to the price of any exchange part.
D.O.A. Parts Policy
If in the event you receive a D.O.A. part, you must notify Sound Imaging Inc in writing within 5 business days of receipt of such part. Thereafter, the D.O.A. part must be returned to Sound Imaging Inc within 14 business days of provision of such written notice to Sound Imaging Inc; otherwise, you will be billed any replacement part price, plus the full price of the item not promptly returned.
Restock Parts Policy
If a part shipped to you by Sound Imaging Inc unused, you must obtain a RMA number from Sound Imaging Inc before you may return the unused part. No part will be accepted by Sound Imaging Inc without an RMA number. Any parts being returned to Sound Imaging Inc as restock must be returned within 14 business days from initial shipment date.
The following restock charges will apply:
Unopened: 20%
Opened: 30%
Payment Terms
Buyer is responsible for payments as mutually agreed upon, or as defined in a Purchase Order. All payments must be made via credit card, company check, certified funds or wire transfers to Seller, at Sound Imaging's discretion. Credit card payments will be charged an additional 3% transaction fee. Payment due dates are based off of the day the part leaves Sound Imaging's facility. Past due accounts are subject to a service charge of 10% per month. In the event that the unpaid balance goes to collections, Buyer will be assessed a collection fee due in addition to the original amount owed. This fee will be exactly 40% of the past due amount. If for any reason a check is returned for insufficient funds there will be a charge of $l50.00 per returned check. Should the need arise, Buyer will also be responsible for court costs, attorney's fees and other reasonable costs associated with the liquidation of merchandise.
Limitation of Liability
The parties agree that SI shall not be liable for any losses, damages, or injuries sustained, or claimed to be sustained, as the result of the operation, non-operation, malfunction or use of the Equipment, or the provision of medical services utilizing the Equipment. Furthermore, SI shall not be liable or responsible for any loss, damages or impairment to the Equipment that may occur during the de-installation, rigging, transportation, installation or ramp up of the Equipment, unless caused by SI's gross negligence or willful misconduct. SI shall not be liable for any Equipment failures or malfunctions caused by Client's failure to provide an installation facility compliant with all OEM specifications for the Equipment. In no event shall SI's total liability in damages or otherwise exceed the total of the payments, if any, received by SI from Client for the services furnished or to be furnished pursuant to the Agreement. In no event shall SI be liable for incidental, consequential, indirect, punitive or special loss or damages of any kind, such as but not limited to lost business revenue, lost profits or costs of downtime, however caused, whether based on contract, tort (including negligence) or any other legal theory. SI assumes no responsibility whatsoever for any matters relating to Equipment calibration and use. Client hereby agrees to hold harmless and defend through counsel of SI's choice SI and its respective officers, employees, agents, representatives, and their respective successors and assigns from and against any and all loss, liability, damages, claims, causes of action, costs, and expenses, including but not limited to property damage, bodily injury, attorney's fees and any other types of liability, whether accrued, absolute, contingent or otherwise, arising out of or related to the ownership, use, or misuse of any of the Equipment at any time. SI specifically and expressly disclaims any express or implied warranties of fitness, merchantability, or suitability whatsoever.
Dispute Clause
All sales transactions are governed by California law. Any disputes arising out of or related to sales of equipment shall be brought exclusively in the state or federal courts located in San Diego, California. The parties consent and submit to personal jurisdiction and venue in the state or federal courts located in San Diego, California.
If Sound Imaging Inc is required to institute legal proceedings to collect any sums due as a result of sales transaction, the prevailing party in any such proceeding shall be entitled to recover its reasonable attorneys fees and costs incurred.